Summer product knowledge training
Goal:to deal with the coming buzy season of air-conditions.
Form:after-sale senior engineers explain the konwledge of the products and answer the questionsof the common types of breakdown.
The crowd we aim at :A.the new employees who have not experienced the busy season.
b.employees who are weak in the konwledge of the air-conditions.
Mobile Service IVR evaluation systems
The recruitment and trained of the temporaries
Goal:ensure to through the busy summer season stable ;have a reasonable employees arrangement.
Methods of recruitment:1.campus recruitment ,based on interns with long-term developement in the department.
2.social recruitment, based on universities or students of colleges who do the work-study program during the tow months of seven and eight.
Training methods:1.begin with the most basic konwledge of delivering goods and setting up work.Entering the corresponded group to practice and work after training.;(teached by the senior telephone operators)
2.to have intensive training according to the text.
纯手工。希望可以帮到你、
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