求助英语达人，请帮我翻译英国客服的回复，度娘翻出来的意思不能理解~
I am very sorry to hear your parcel has not arrived. As you have now exceeded the timescale we have to allow for international orders to be received by our customers we have to presume your parcel has been lost in transit. I can now confirm I have passed on all relevant information to our refunds team to ensure you receive a refund for your parcel.
In regards to sending out a replacement order, unfortunately, our system will not allow us to send out a parcel without taking payment for it. As a result, we will have to refund you and a manual re-order will have to be processed. I apologise for any inconvenience or disappointment caused.
I would like to offer you a free tracked and faster delivery on your next on-line order. To redeem this simply place an order on-line, selecting the tracked and faster delivery option, and then forward myself on your order number by replying to this email and I will then action the refund for that charge due to the inconvenience this may have caused you. Using this delivery service will also allow us to track your order from it being dispatched right up until you have received it.
I hope that this has been a satisfactory resolution. If there is anything further I can help with, please do not hesitate to contact me by replying to this email address.
请英语达人帮我翻译一下，不胜感激!!
