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沟通中的倾听技巧
沟通需要用“心”去倾听，没有有效的倾听就达不到沟通的效果。
有效倾听既是一种技巧，又是一种极富警觉性与极费心思的历程。在面对面沟通的场合里，倾听不仅要做到“耳到”，还要做到“眼到”、“心到”与“脑到”。所谓“眼到”，就是要用眼睛去观察对方的表情、眼睛、手势、体态与穿着等，以判断他的口头语言的真正含义。所谓“心到”，就是要以换位思考的态度站在沟通对方的立场与角度，去体会他的处境与感受。所谓“脑到”，就是要运用大脑去分析对方的动机，以便了解他的口头语言是否话中有话、弦外有音。掌握倾听的一些方法和技巧，有助于培养和提高倾听的能力。
首先，要做好倾听的准备，创造良好的倾听环境。环境是影响沟通和倾听效果的重要因素之一，任何沟通都是在一定的环境中进行的。环境因素不仅包括客观环境因素，如谈话场所的选择、环境布置、噪音大小、光照强弱、温度高低、气候状况、座位安排等，而且包括主观环境因素，如交谈双方的心情、性格、衣着以及谈话人数、话题等。
其次，倾听时，最好采取开放式的姿势。人的身体姿势会暗示出对谈话的态度和兴趣。自然开放性的姿态代表着接受、容纳、尊重与信任。调查研究发现，攻击的、恳求的或不悦的声调以及弯腰驼背、手臂交叠、跷脚、眼神不定等肢体语言，都代表并传递着负面的信息，并影响沟通的效果。所以，在倾听过程中，使用深感兴趣的、真诚的、高昂的声调会使人自信十足；恰当的肢体语言，如用手托着下巴等，也会显示出倾听者的态度诚恳，这些都能让说话者感受到倾听者的支持和信任。
第1个回答 2010-07-02
Listening communication skills
Communication need to use "mind" to listen, not listening effectively will not have the effect of communication.
Effective listening is a skill, but also a very alert and very bother of course. Occasions in the face to face communication, listening not only to achieve the "ears", but also be "eyes to," "go To" and "brain to." The so-called "eyes to", is to use the eyes to observe each other's facial expressions, eyes, gestures, posture and dress, etc., to determine his true meaning of spoken language. The so-called "rural villages", is to stand with the attitude of empathy to communicate each other's position and point of view, to understand his situation and feelings. The so-called "brain", so we should use the brain to analyze each other's motives, in order to understand whether the Huazhongyouhua his oral language, strings sound outside. Listen to some of the control methods and techniques to help cultivate and improve the ability to listen.
First of all, listen to good preparation, to create a good listening environment. Environmental effects that affect communication and listening to one of the important factors that any communications are conducted in a certain environment. Environmental factors include not only the objective environmental factors, such as the conversation place of choice, environmental layout, noise size, light intensity, temperature, level, climatic conditions, seating arrangements, but also by subjective factors, such as talking to both sides of the heart, character, clothing and the number of conversations, topic, etc..
Second, listen, it is best to take an open position. Human body posture would suggest the attitudes and interests of the conversation. Natural open attitude represents the acceptance, up to, respect and trust. Survey found that attack, pleading, or unpleasant tone and hunched, arms overlap, Rocker feet, eyes and other body language variable, represent and convey negative information and communication affect the results. Therefore, in the process of listening, the use of deep interest, sincere, high tone will make people full confidence; appropriate body language, such as the chin in his hand and so on, will show a sincere attitude of the listener, these are allow the speaker to listen to those who feel the support and trust.
Communication need to use "mind" to listen, not listening effectively will not have the effect of communication.
Effective listening is a skill, but also a very alert and very bother of course. Occasions in the face to face communication, listening not only to achieve the "ears", but also be "eyes to," "go To" and "brain to." The so-called "eyes to", is to use the eyes to observe each other's facial expressions, eyes, gestures, posture and dress, etc., to determine his true meaning of spoken language. The so-called "rural villages", is to stand with the attitude of empathy to communicate each other's position and point of view, to understand his situation and feelings. The so-called "brain", so we should use the brain to analyze each other's motives, in order to understand whether the Huazhongyouhua his oral language, strings sound outside. Listen to some of the control methods and techniques to help cultivate and improve the ability to listen.
First of all, listen to good preparation, to create a good listening environment. Environmental effects that affect communication and listening to one of the important factors that any communications are conducted in a certain environment. Environmental factors include not only the objective environmental factors, such as the conversation place of choice, environmental layout, noise size, light intensity, temperature, level, climatic conditions, seating arrangements, but also by subjective factors, such as talking to both sides of the heart, character, clothing and the number of conversations, topic, etc..
Second, listen, it is best to take an open position. Human body posture would suggest the attitudes and interests of the conversation. Natural open attitude represents the acceptance, up to, respect and trust. Survey found that attack, pleading, or unpleasant tone and hunched, arms overlap, Rocker feet, eyes and other body language variable, represent and convey negative information and communication affect the results. Therefore, in the process of listening, the use of deep interest, sincere, high tone will make people full confidence; appropriate body language, such as the chin in his hand and so on, will show a sincere attitude of the listener, these are allow the speaker to listen to those who feel the support and trust.
第2个回答 2010-07-02
沟通中的倾听技巧
listening tips in communicating
沟通需要用“心”去倾听，没有有效的倾听就达不到沟通的效果。
to communicate one needs to listen with his heart, otherwise, the result of the communication will be poorly satisfiedd.
有效倾听既是一种技巧，又是一种极富警觉性与极费心思的历程。effective listening is not only a skill, but also a process requiring both alertness and attention. 在面对面沟通的场合里，倾听不仅要做到“耳到”，还要做到“眼到”、“心到”与“脑到”。in face to face communication case, listening needs the attention of your eyes, heart, brain as well as your ears.所谓“眼到”，就是要用眼睛去观察对方的表情、眼睛、手势、体态与穿着等，以判断他的口头语言的真正含义。your eyes are supposed to take in the facial expression, eyes, gestures, posture and clothing of your communication partner.所谓“心到”，就是要以换位思考的态度站在沟通对方的立场与角度，去体会他的处境与感受。your heart is needed to put yourself in the shoes of your partner to experience his feelings and the situation he is facing. 所谓“脑到”，就是要运用大脑去分析对方的动机，以便了解他的口头语言是否话中有话、弦外有音。your brain is required to analyse the motives of your partner in order to tell whether he has some overtone beyond his words.掌握倾听的一些方法和技巧，有助于培养和提高倾听的能力。learning some skills and tips will help you build up and increase your ability of listening.
首先，要做好倾听的准备，创造良好的倾听环境。first,prepare yourself to listen and create a good listening environment.环境是影响沟通和倾听效果的重要因素之一，任何沟通都是在一定的环境中进行的。environment, in which every communication takes place is one of the most important aspectst that has an impact on the outcome of communication and listening.环境因素不仅包括客观环境因素，如谈话场所的选择、环境布置、噪音大小、光照强弱、温度高低、气候状况、座位安排等，而且包括主观环境因素，如交谈双方的心情、性格、衣着以及谈话人数、话题等。environment consists of both the objective surrounding elements such as the communicating place,setting,the volume of the noise, the intensity of illumination,the temperature, the climate, the arrangement of seats and the subjective elements such as the mood, the characteristics the attire, the number and topic of the communicators.
其次，倾听时，最好采取开放式的姿势。second, you'd better take an open attitude when listening.人的身体姿势会暗示出对谈话的态度和兴趣。one's posture indicates his attitude toward the conversation and that whether he is interested.自然开放性的姿态代表着接受、容纳、尊重与信任。to be natural and open shows that one holds tolerance, respect and trust toward his partner.调查研究发现，攻击的、恳求的或不悦的声调以及弯腰驼背、手臂交叠、跷脚、眼神不定等肢体语言，都代表并传递着负面的信息，并影响沟通的效果。research has shown that both tones that is aggressive, begging, or unpleasant and body language such as hunching, arm crossing, knee crossing, eye wandering are signs of negtive attitude which will have a bad impact on the communication. 所以，在倾听过程中，使用深感兴趣的、真诚的、高昂的声调会使人自信十足；恰当的肢体语言，如用手托着下巴等，也会显示出倾听者的态度诚恳，这些都能让说话者感受到倾听者的支持和信任。 therefore, use interested, sincere, cheerful tones will inject confidence into yourself when listening. proper body language, for example, resting your chin on your hand will give the other the impression that you are sincere and that you are supportive and trust worthy.本回答被提问者采纳
listening tips in communicating
沟通需要用“心”去倾听，没有有效的倾听就达不到沟通的效果。
to communicate one needs to listen with his heart, otherwise, the result of the communication will be poorly satisfiedd.
有效倾听既是一种技巧，又是一种极富警觉性与极费心思的历程。effective listening is not only a skill, but also a process requiring both alertness and attention. 在面对面沟通的场合里，倾听不仅要做到“耳到”，还要做到“眼到”、“心到”与“脑到”。in face to face communication case, listening needs the attention of your eyes, heart, brain as well as your ears.所谓“眼到”，就是要用眼睛去观察对方的表情、眼睛、手势、体态与穿着等，以判断他的口头语言的真正含义。your eyes are supposed to take in the facial expression, eyes, gestures, posture and clothing of your communication partner.所谓“心到”，就是要以换位思考的态度站在沟通对方的立场与角度，去体会他的处境与感受。your heart is needed to put yourself in the shoes of your partner to experience his feelings and the situation he is facing. 所谓“脑到”，就是要运用大脑去分析对方的动机，以便了解他的口头语言是否话中有话、弦外有音。your brain is required to analyse the motives of your partner in order to tell whether he has some overtone beyond his words.掌握倾听的一些方法和技巧，有助于培养和提高倾听的能力。learning some skills and tips will help you build up and increase your ability of listening.
首先，要做好倾听的准备，创造良好的倾听环境。first,prepare yourself to listen and create a good listening environment.环境是影响沟通和倾听效果的重要因素之一，任何沟通都是在一定的环境中进行的。environment, in which every communication takes place is one of the most important aspectst that has an impact on the outcome of communication and listening.环境因素不仅包括客观环境因素，如谈话场所的选择、环境布置、噪音大小、光照强弱、温度高低、气候状况、座位安排等，而且包括主观环境因素，如交谈双方的心情、性格、衣着以及谈话人数、话题等。environment consists of both the objective surrounding elements such as the communicating place,setting,the volume of the noise, the intensity of illumination,the temperature, the climate, the arrangement of seats and the subjective elements such as the mood, the characteristics the attire, the number and topic of the communicators.
其次，倾听时，最好采取开放式的姿势。second, you'd better take an open attitude when listening.人的身体姿势会暗示出对谈话的态度和兴趣。one's posture indicates his attitude toward the conversation and that whether he is interested.自然开放性的姿态代表着接受、容纳、尊重与信任。to be natural and open shows that one holds tolerance, respect and trust toward his partner.调查研究发现，攻击的、恳求的或不悦的声调以及弯腰驼背、手臂交叠、跷脚、眼神不定等肢体语言，都代表并传递着负面的信息，并影响沟通的效果。research has shown that both tones that is aggressive, begging, or unpleasant and body language such as hunching, arm crossing, knee crossing, eye wandering are signs of negtive attitude which will have a bad impact on the communication. 所以，在倾听过程中，使用深感兴趣的、真诚的、高昂的声调会使人自信十足；恰当的肢体语言，如用手托着下巴等，也会显示出倾听者的态度诚恳，这些都能让说话者感受到倾听者的支持和信任。 therefore, use interested, sincere, cheerful tones will inject confidence into yourself when listening. proper body language, for example, resting your chin on your hand will give the other the impression that you are sincere and that you are supportive and trust worthy.本回答被提问者采纳
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