京东支付密码输入错误多次后被锁定了怎么办？

如题所述

为了保护您的账户安全，如果您短时间内连续多次输入支付密码错误，系统会暂时将您的支付密码锁定，两小时后系统自动解锁。

如您忘记支付密码可在支付页面按提示进行重置，此外还可以通过电脑端以及京东金融App端进行修改或找回。

一、电脑端

1、修改路径：【京东金融首页】-【我的资产】-【头像下方“安全等级”图标】-【修改支付密码】

2、操作步骤：

①、进入京东金融首页点击“我的资产”进入个人资产页面，点击头像下方“安全等级”图标

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②、跳转至“安全中心页面后，点击【支付密码】下方的“修改”图标

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③、通过如图三种方式之一，进行修改即可，如无法自助修改，可点击账户申诉审核客服协助

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二、京东金融App端

1、路径：【京东金融App】-【我】-【左上角齿轮】-【账户安全设置】-【支付设置】-【支付密码】

2、操作步骤：

①、进入京东金融App首页，点击【我】-【左上角齿轮】

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②、进入设置界面后，点击【支付设置】

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③、进入支付设置界面后，点击【支付密码】

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④、进入到【6位数据支付密码】，根据实际情况选择“修改6位数据支付密码”或者“忘记6位数据支付密码”

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“修改6位数据支付密码”，是在知道原6位数字支付密码的情况进行操作，输入原支付密码后验证成功即可修改

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若“忘记6位数据支付密码”可通过“验证验证绑定手机”与“身份信息”成功后进行修改，如无法自主修改，可在此页面点击“账户申诉”申请客服协助

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