帮忙把下面一段话翻译成英语，谢谢！
我们查找了很多遍，最终没有找到和你地址对应的快递单号，我们又认真核对了一遍，才发现地址寄错了，有一个客户的地址寄了两遍，应该寄给你的那本书也寄给她了，并且显示已经交付。发生了这种错误我非常非常难过，我想它应该是不会被退回来了。同时也因为你做为礼物的这本书没有送达我感到很不安，真的很抱歉。已经为你全额退款，另外多付2美元做为补偿，希望得到你的谅解！
需要人工翻译，不要软件，我自己也会用，谢谢！
Hello,客户名字 I have checked it out many times and got no status information for the track number we gave you before.Finally, We found out that we've made a big mistake, we sent your book to the wrong address(our another customer's address), what's more unfortunately, the book has been signed, so i don't think there's any possibility that it would be send back. I feel so sorry and guilty about that. I apologize to you about that. it's definitely our fault. You can open dispute and we will offer you full refund and additional 2 $ as personal compensation to you. This is the best we can do for you. I apologize again and hope it wont bother you too much.(给分，外贸的）
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第1个回答 2013-12-27
I checked many time and did not check out your address and AWB about the package, I chacked it again but I found the adress is wrong, and one sent twice for one customer's address, the book should be sent for you but sent to her and showed it was delivered, I 'm very sad about it and it will not be returned, meanwhile
第2个回答 2013-12-27
We find a lot of times, they did not find your address corresponding to express a single number, we have carefully checked again, only to find the wrong address register, a customer's address to send it twice, you should send your book also sent her, and the display has been delivered. This error occurs I am very very sad, I think it should not be rejected. But also because this book as a gift you do not have served me feel very uneasy, really sorry. Has a full refund for you, in addition to pay $ 2 as compensation, hope to get your understanding!
第3个回答 2013-12-27
we've checked a few times and couldn't find the tracking number that goes with you address. Then we checked again and found we had mailed the book to a same client twice and the package was signed. I'm terribly sorry for what happend. And since I cant't deliver the book as promised as a gift. Please accept my sincerer apology, along with a full refund and 2 dollars compensation. Thanks your understanding.
第4个回答 2013-12-27
We find many times, didn't and you find the address of the corresponding number, we have carefully checked again, only to find the address to send the wrong, there is a customer address to send two times, should send the book you are mailed to her, and the display has been delivered. I am very sad very this error occurred, I think it should not be returned to the. At the same time, because you do this book as a gift is not served me very upset, really sorry. Have you a full refund, to pay another $2 as compensation, hope to get your understanding!
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