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According to your request, through rate to achieve
90%, in view of this
situation, make the following adjustments:

1、提高效率，指定专人外呼，减少话务员外呼量，缩短每通电话的处理时长， 提高话务员高峰期接听量

1, improve efficiency, to designate a person call, reduce operator outbound quantity, shorten the treatment on the phone every time, improving the peak answer
quantity

2、优化操作流程，话术
2, optimize the operation process, then surgery

3、高峰期安排更多的人接听电话
3, the
peak arrangement calls for more and more people

Accordingn to your requirements that the call complating rate need to get 90%. We adjusted our operations for it, as listed below: 

We'll improve our working efficiency by assigning a special person to dial out,  reducing the caling quantity, cutting down the processing time of each calling and increasing the answering quantity during the rush hours.

We'll  optimize the operating processes and verbal language.

We'll arrange more operators to answer the calls during the rush hours. 

Hope these would satisfy you! 

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